Do a force field analysis (FFA) on the driving and restraining forces that influence your ability to do well in a specific academic course
Accounting
  • 14-1 Do a force field analysis (FFA) on the driving and restraining forces that influence your ability to do well in a specific academic course. One driving force may be “your desire to learn.” One restraining force may be “your need to devote time to other work.”

Table 14-5Number of Student Complaints by Complaint Type

Complaint Type

1

2

3

4

5

6

Total Visits

September

 34

 38

16

 45

 13

103

 824

October

 23

 24

 7

 40

  9

 56

 956

November

 14

 50

11

 20

 26

 34

1167

December

 67

 40

12

 17

 34

  9

1034

January

 13

 31

10

 12

 15

 45

 645

February

 20

 60

 4

 13

  9

  6

1645

March

 23

 97

18

 23

  4

  3

1432

April

 43

 31

 3

 14

 13

  0

 745

May

  4

 25

 0

 12

 16

  1

 456

Total

241

396

81

196

139

257

8904

Complaint

    • 1. The quality of service received
    • 2. Waiting time was too long
    • 3. Follow-up care was not available
    • 4. Clinic was hard to find in the building
    • 5. The medical care/treatment took too long
    • 6. They could not find my medical record
  • 14-2 Using the following data, prepare a run chart, scatter chart, and control chart. A late surgery is defined as any surgical operation that was started more than 30 minutes after its scheduled time (Table 14-4).
  • 14-3 The ambulatory health service at a university is experiencing an increased number of student complaints concerning the services it offers in its walkin urgent care clinic.

The Basis of Complaint

  • Type 1 The quality of service received
  • Type 2 Waiting time was too long
  • Type 3 Follow-up care was not available
  • Type 4 Clinic was hard to find in the building
  • Type 5 The medical care/treatment took too long
  • Type 6 They could not find my medical record

Using these data, select a complaint for analysis. Your analysis must include a fish bone chart as well as other types of charts and techniques you deem necessary to appropriately analyze this data (Table 14-5). What do you recommend and why?

Chapter14...